Service providers
This register lists the providers that support Bilby, with the purpose of each service and where processing may occur.
Published 14 September 2026.
How to read this register
Core clinical records, uploads and backups are hosted on AWS in Sydney. Other providers may process information in Australia or overseas. Optional integrations, including ScriptPad, HICAPS and Xero, are used only when a practice enables them.
We name a country where we have verified it. Where a provider may process information outside Australia and we have not yet verified the countries, the register says so.
Current providers
| Provider | Purpose | Location |
|---|---|---|
| AWS | Clinical database, uploads and backups | Sydney, Australia |
| Clerk | Sign-in and authentication | United States |
| Stripe | Payment processing | United States |
| SMTP2Go | Transactional email, including patient reminders | Australia |
| ClickSend | SMS | Australia |
| ScriptPad | Optional prescribing integration | Australia |
| HICAPS | Optional claiming integration | Australia |
| Xero | Optional accounting integration | Overseas processing possible |
| Services Australia / Medicare | Claiming and card validation | Australia |
| Sentry | Error monitoring, using redacted logs and no session recording | European Union |
| Web3Forms | Website trial applications | United States |
| Notion | Website and trial enquiry forms | Overseas processing possible |
| exe.dev | Public marketing website hosting | Australia |
| Plausible Analytics | Website analytics | Australia |